Any discounts or markdowns should show up on reports and your customer management system. All purchased items are deducted from the inventory and recorded in sales reports. However, POS systems go beyond printing or generating receipts. Receipts & order history: Receipts make processing refunds easier, as they allow you to have a digital or paper trail connected to an order.
Your team can also use the POS system to clock in and out, and some types of software can grant permissions so employees can get access to certain tasks. This information can help you set sales targets and inform your employee coaching. Your POS system should enable you to add employees, create and modify schedules, track weekly/overtime hours and analyze performance. Wix Ascend, our native CRM solution, integrates with Wix POS seamlessly to collect email addresses at checkout or to offer loyalty points for in-store purchases (as well as online ones) with the right Wix App Market integration.Įmployee reporting & management: Team management software lets you know when your employees are working and how they’re performing. More advanced systems can even create built-in loyalty programs. Tracking customer purchases can help you design personalized marketing strategies. It should let you keep track of customers’ purchase history, capture customer information such as name, age, birthday, phone number and email address, and use email marketing to reach customers. Sales reporting: Running reports is a must-have feature, as they give a quick look into how much you’re selling and earning, and allow you to make better business decisions.Ĭustomer management & marketing: A POS should have a customer relationship management ( CRM) tool to track all your customer data. Some POS solutions provide alerts when inventory items get low so any time you might run out of stock, your system automatically notifies you.
Your POS system should allow you to scan and count products digitally, identify pieces of inventory with a unique serial number, manage your stock according to product variations (size, color), track inventory levels across locations, consolidate purchases and orders in one place, and more. Inventory management: One of the most important functions of a POS system is keeping track of all your products, across your sales channels (in-store and online) so you know when it’s time to order specific products. This allows you to quickly find your product catalog or customer database.
When purchasing a POS system, you can usually import your data en masse. This also occurs when a customer enters their payment details while checking out online.ĭata entry: POS systems can minimize the time you spend entering product and customer data. There are a number of different payment solutions a POS system might accept, such as cash, secure online payments through your eCommerce site, magstripe credit cards (cards that you swipe), chip cards, contactless payments (e.g., Google Pay or Apple Pay), and card-not-present transactions, which happen when you have to manually enter a customer’s credit card information. Each time a customer makes a purchase, your POS system processes the transaction. Payment processing: Payment processing is a core function of a POS system.